Fountasia Information

SHIPPING: Mainland UK £4.00 / EU £8.00 per Order

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About Us Fountasia are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@gift-shopping.co.uk.

Our Contact details:
Fountasia
Unit 1, Orchard Business Centre Badsell Road Five Oak Green Kent TN12 6QU United Kingdom
Phone: 01892 835632
Fax: 01892 838086
Email: sales@gift-shopping.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling We hold stocks of all lines illustrated in our online shop and wherever possible despatch goods within 3 working days of receiving the order. However, at times of exceptional demand please allow up to 28 days for delivery.
We will inform you via email the anticipated delivery date. If you have not received your order in this time, please notify us, stating your name, the date of your order and the details of the items ordered.

Delivery Schedule We will normally send your order to you within 7 working days .

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us on sales@gift-shopping.co.uk, alternatively, you can call on 01892 835632 (International +44 01892 835632) or fax us on 01892 838086 or write to us at Unit 1, Orchard Business Centre Badsell Road Five Oak Green Kent TN12 6QU United Kingdom

Privacy Policy Fountasia do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy Returned Goods: A full refund (less postage and packing) will be provided on any item returned to us, unsoiled within 14 days, for any reason. Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after 14 days or soiled goods will not be eligible for refund or exchange. Please enclose the appropriate return postage and packing fee with goods returned for exchange.

We recommend that you obtain a certificate of postage from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for parcels that are lost or damaged in transit.

All Prices Shown Include VAT at 17.5%. Currency Conversion shown on this website is a guideline only. All goods are sold in British Pounds £ (GBP Sterling). Euro conversion is approximate. Copyright © Fountasia Limited 2006. All Rights Reserved.